Shipping
PRICES & VAT
As our income is below the V.A.T. threshold we do not charge V.A.T. on any of our orders, as a result the price that you see is the price that you will pay, the only addition to this would be the carriage option which you select before checking out.
CUTTING & EDGE BINDING
There is no extra charge for cutting to the shape of a template or to a customers required size (some sizes may require a template).
DELIVERY CHARGES
|
Destination |
Order Weight or Value |
Cost |
|
Standard UK mainland 2-5 day delivery |
Orders under £250 (orders above £250 carriage paid) |
£6.00 |
|
Next Business Day |
All orders |
£15 |
| Ireland |
All orders |
£20 |
| Scottish Highlands & Islands |
All orders |
£20 |
Outside of UK Mainland
Find out which Shipping Zone you are in by checking here |
All orders |
Ask for details |
We cannot be held responsible for any delays in carriage times. 3 day delivery time is under normal working conditions, and may take slightly longer under busier periods. We will endeavour to meet your delivery requirements as best we can. Should you have any questions please do not hesitate to contact us directly. Our delivery charges depend on the weight or value of an order and whether the customer is a member of the public or a trade customer with a business address. We are able to deliver outside the U.K. but prices vary depending upon order size and delivery location - please contact Grimeford Mill for more details.
STOCK AVAILABILITY
We try to have the stock available at all times but this is not always possible. Should there be a delay with your order we shall telephone or e-mail giving you an estimated delivery date. Should you not accept the delivery date you will receive a refund of your payment.
We try to get the goods delivered within 3 working days. This is the time before we will place the goods on one of the carriers. However we are closed during public holidays and weekends and normally between Christmas and New Year.
Apart from APO/BFPO addresses we do not accept PO BOX numbers as addresses.
COMPLAINTS & RETURNS
We hope that you will be pleased with our products. Should you have a complaint please feel free to e-mail or call us. We will acknowledge your complaint within 7 days and do our best to resolve the problem.
Standard Items: Should your order be unsuitable in any way simply return the goods within 14 days of receipt for a refund. (We can not arrange collection nor pay the post or carriage for returns). Goods must be in a perfect unused condition with their original packaging. Your payment will be refunded as soon as we receive the items back. Please return the goods with the dispatch note that was sent with the goods.
Bespoke Items: We can not accept returns of bespoke items unless they are defective in some way beyond our normal working tolerances. A colour difference is not a defect. We strongly suggest that you request a sample piece before ordering a design.
If an item is damaged in transit please reject the delivery and inform us within 7 days.
Shortages must be reported immediately. If not reported within 7 days from delivery we can not send replacements.
None of the above affects your statutory rights.
